1. Overview
This Privacy Policy explains how FacilitiesViewer (“we”, “our”, “the Platform”) collects, uses, stores, and protects information when you use our website, mobile applications, AR features, AI tools, and associated services.
2. Information We Collect
A) Information You Provide
We collect information you directly submit, including:
- Name, email address, and contact details
- Job title and company/organization name
- Facility drawings uploaded (DWG, DXF, PDF, images)
- Work order notes, maintenance logs, and comments
- Support requests and demo submissions
B) Automatically Collected Information
When using the Smart Viewer, AI tools, AR navigation, or IoT dashboards, we may collect:
- Device identifiers
- IP addresses
- App usage logs
- AR calibration data
- Anonymous performance analytics
C) IoT & Sensor Data (Enterprise Only)
When integrated with BACnet, MQTT, Modbus, or sensors, we process:
- Temperature, humidity, vibration, energy usage
- Device health and performance metrics
- Historical data logs
3. How We Use Your Information
We use your information to:
- Provide AR indoor navigation and routing
- Deliver Smart Viewer functionality
- Generate AI diagnostics, predictions, and recommendations
- Create and manage automated work orders
- Optimize facility performance and energy usage
- Improve product reliability and intelligence
- Respond to customer support and service requests
4. Data Sharing & Disclosure
We do not sell your data. We may share information only with:
- Trusted service providers (hosting, analytics, support platforms)
- Enterprise customers (only when data belongs to them)
- Law enforcement, if legally required
5. Data Security
Your data is protected using enterprise-grade safeguards:
- End-to-end encryption (AES-256 / TLS 1.3)
- Strict role-based access controls
- Encrypted cloud storage
- Secure AR session tokens
- Multi-layer firewall protection
6. Data Retention
We retain information only as long as necessary for:
- Platform functionality
- Regulatory compliance
- Customer contracts
7. Your Rights
You may request:
- Access to your data
- Correction of inaccurate information
- Deletion of stored data
- Restriction of data processing
8. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent revision.
9. Contact Information
If you have questions, please contact us at:
Email: [email protected]
Address: 1000 Benton Park Ave, St. Louis, MO